Creative Services Manager
Lead Our Creative Team & Deliver Exceptional Work
Pizzazz Group is looking for a highly organized and hands on Creative Services Manager to lead our small creative team while actively contributing to the successful execution of client projects. This role will oversee one graphic designer and one website developer, ensuring projects are completed on time, meet our quality standards, and provide an exceptional client experience.
We are looking for someone who doesn't just delegate work but is a lead producer for executing creative projects. The ideal candidate is organized, proactive, willing to solve problems, and isn't afraid to roll up their sleeves to support the team and lead by example.
This person has a strong eye for design, understands effective digital marketing, and knows what makes websites, branding, and creative campaigns successful. This is an opportunity to play a key leadership role within a growing agency while helping build efficient processes, maintain quality control, and create consistency across every project we deliver.
Responsibilities
Coordinate priorities with graphic designer and developer
Ensure projects are completed on time and at a high level
Improve operational systems and workflows
Track project progress and operational KPIs
Lead internal communication and organization
Personally assist in project execution
Report directly to the owner regarding priorities, progress, and operational needs
Requirements
Expert in Adobe Creative Suite and video with a strong eye for design and branding
Skilled at using AI tools, including Claude, CapCut and Adobe’s AI features, to speed up design, video and copy while keeping every piece on brand and client-ready.
Working knowledge of SEO, WordPress development and content management
Able to understand what makes a successful marketing campaign effective from both a creative and operational perspective
Experience leading a small creative team (designer and developer)
Organized, proactive and process-driven, able to keep multiple client projects on deadline
What You'll Oversee
Graphic design and video
Website development
Project management and quality control
Preferred Experience
3+ years in design, video or creative production, including leading projects or people
Digital marketing or agency experience
Prior experience in a management role overseeing projects, people and deadlines
Familiarity with Asana, HubSpot and operational reporting
Position Details
Full-time, in-office in Dublin, OH (non-remote)
Questions You May Ask
Why Pizzazz Group?
Pizzazz Group is a growing digital marketing agency focused on helping small businesses grow through creative and results driven marketing solutions. We are building a team of people who care about growth, execution, creativity, and helping businesses succeed. If you enjoy leadership, problem solving, systems, accountability, and helping teams operate at a high level, we would love to connect with you.
How can I stand out in my interview?
We believe the best candidates stand out by showing initiative, communication, organization, and the ability to execute at a high level. This role is not just about managing people or assigning tasks. It is about helping lead projects, improving systems, solving problems, and keeping the company moving forward.
Candidates who communicate clearly, take initiative, stay organized, and demonstrate accountability throughout the interview process will naturally stand out. We are looking for someone who can become a trusted leader within the organization while helping support the continued growth of Pizzazz Group.
What is the pay range and vacation days for this position?
Salary:
- Based on experience (salary range can be provided after your first interview)
Paid Time Off:
- 10 Vacation Days
- 7 Paid Holidays
Other:
- Paid training to further skillset
- Free healthy snacks and beverages
What are the hours?
You will report to our Dublin, OH office and the working hours are 8am-5pm, Monday - Friday, with a one-hour lunch.
Can I work remote?
This isn't a work from home position. Your day will consist of working with the design/content team to build websites. This is a collaborative position.
What's the culture like?
Pizzazz Group is a fast paced and growth focused company built around creativity, execution, communication, and continuous improvement. We value people who are proactive, reliable, team oriented, and willing to step in and help wherever needed to move projects and the company forward.
Our culture is collaborative, entrepreneurial, and focused on results. We are building a team that enjoys solving problems, working together, and helping businesses grow through high quality marketing and creative solutions. As the company continues to scale, we are looking for people who want to grow with the organization long term and play an important role in its future.