Director of Operations
Help Lead & Scale A Growing Digital Marketing Agency
Pizzazz Group is looking for a highly organized and execution focused operational leader to help manage our internal team, systems, projects, and day to day operations. This role will work directly with the owner to help organize priorities, improve processes, maintain accountability, and ensure projects are completed at a high level and on time. The ideal candidate should also have a strong eye for design and understand what makes a successful digital marketing campaign effective, including branding, content strategy, customer engagement, and overall campaign execution. This is a high impact leadership role with the opportunity to grow alongside the company long term. We are looking for someone who can help turn vision into execution while creating operational structure and consistency across the organization.
Join Pizzazz Group
More Than Just Management
We are not looking for someone who simply delegates tasks and manages meetings. We are looking for someone who leads through execution. This role requires someone who is willing to step in, solve problems, improve systems, keep projects moving forward, and help the team execute at a high level. The ideal person thrives in fast paced environments, enjoys ownership and accountability, and is comfortable balancing leadership with hands on execution.
Requirements & Qualifications
Manage day to day agency operations
Ensure projects are completed on time and at a high level
Coordinate priorities across the internal team
Improve operational systems and workflows
Help build structure and accountability within the company
Track project progress and operational KPIs
Lead internal communication and organization
Solve operational bottlenecks and improve efficiency
Personally assist in project execution
Report directly to the owner regarding priorities, progress, and operational needs
Help support company growth through strong operational leadership
Position is full-time in our Dublin, OH office and is a non-remote position
Ideal Candidate
Highly organized
Proactive
Detail oriented
Trustworthy and dependable
Execution focused
Strong communicator
Calm under pressure
Accountable and reliable
Comfortable leading a growing team
Process and systems driven
Capable of balancing multiple moving parts
Proficient in Adobe Creative Suite with a strong eye for design and branding
Experienced in SEO, Google AdWords, WordPress development, content management, and digital marketing campaign execution
Able to understand what makes a successful marketing campaign effective from both a creative and operational perspective
What You’ll Oversee
Graphic design
Website development
Advertising campaigns
Internal project management
Administrative coordination
Team accountability
Operational systems and workflows
Preferred Experience
3+ years in operations, project management, leadership, or agency management preferred
Digital marketing or agency experience is a plus but not required
Experience managing projects, people, and deadlines
Familiarity with project management platforms, CRM systems, and operational reporting
Questions You May Ask
Why Pizzazz Group?
Pizzazz Group is a growing digital marketing agency focused on helping small businesses grow through creative and results driven marketing solutions. We are building a team of people who care about growth, execution, creativity, and helping businesses succeed. If you enjoy leadership, problem solving, systems, accountability, and helping teams operate at a high level, we would love to connect with you.
How can I stand out in my interview?
We believe the best candidates stand out by showing initiative, communication, organization, and the ability to execute at a high level. This role is not just about managing people or assigning tasks. It is about helping lead projects, improving systems, solving problems, and keeping the company moving forward.
Candidates who communicate clearly, take initiative, stay organized, and demonstrate accountability throughout the interview process will naturally stand out. We are looking for someone who can become a trusted operational leader within the organization while helping support the continued growth of Pizzazz Group.
What is the pay range and vacation days for this position?
Salary:
- Based on experience (salary range can be provided after your first interview)
Paid Time Off:
- 10 Vacation Days
- 7 Paid Holidays
Other:
- Paid training to further skillset
- Free healthy snacks and beverages
What are the hours?
You will report to our Dublin, OH office and the working hours are 8am-5pm, Monday – Friday, with a one-hour lunch.
Can I work remote?
This isn’t a work from home position. Your day will consist of working with the design/content team to build websites. This is a collaborative position.
What's the culture like?
Pizzazz Group is a fast paced and growth focused company built around creativity, execution, communication, and continuous improvement. We value people who are proactive, reliable, team oriented, and willing to step in and help wherever needed to move projects and the company forward.
Our culture is collaborative, entrepreneurial, and focused on results. We are building a team that enjoys solving problems, working together, and helping businesses grow through high quality marketing and creative solutions. As the company continues to scale, we are looking for people who want to grow with the organization long term and play an important role in its future.